Seri33 Privacy Policy – Malaysia User Data Protection

1. Introduction & Privacy Commitment

Seri33 ("we", "Platform" or "seri33") is fully committed to protecting the privacy and personal data security of every user on our platform. This Privacy Policy explains our practices for collecting, processing, storing, and protecting your personal information when you use the seri33 website and services.

As a responsible online entertainment platform, we understand how vital user trust is to us. That trust begins with transparency — which is why we clearly outline in this document every aspect of how your data is handled. No deliberately obscured language or vague terms; we want you to know exactly what happens with your information.

This Privacy Policy is drafted in compliance with Malaysia's Personal Data Protection Act 2010 (PDPA 2010) and international industry best practices. If you disagree with any part of this policy, please discontinue use of our platform.

2. Information We Collect

We collect various types of information depending on how you interact with the seri33 platform. Generally, the information collected falls into three main categories:

A) Information You Provide Directly

• Registration information: Full name, date of birth, email address, phone number and password upon account registration.
• Identity verification (KYC): A copy of your national identity card, passport or valid travel document, along with recent proof of address such as a utility bill or bank statement.
• Financial information: Bank account or e-wallet details registered for the purpose of depositing and withdrawing funds.
• Communications: Any messages, complaints or enquiries you send to our customer support team.

B) Information Collected Automatically

• IP address, web browser type, device operating system, and screen resolution.
• Login session data including the time, date, and duration of platform usage.
• Records of gaming activity, including bets, wins and transaction history.
• Cookie data and tracking technologies that help us understand how you use the platform.

C) Information From Third Parties

• Identity verification data from third-party KYC service providers we engage.
• Payment processing information from registered financial service providers.
• Aggregated analytics data from third-party analytics tools used to improve platform performance.

3. How We Use Your Information

Every piece of information we collect is used for legitimate and specific purposes. We do not use your data for purposes unrelated to the services you use. The primary purposes for which your data is used are as follows:

• Account management: Creating, verifying and managing your member account, including the login process and account security.
• Transaction processing: Processing all deposits, withdrawals and financial transactions in your account securely and accurately.
• Legal compliance: Fulfilling legal obligations related to anti-money laundering (AML), counter-terrorism financing (CFT) and reporting requirements mandated under Malaysian law.
• Platform Security: Detecting and preventing fraud, unauthorised access, bots and suspicious activities that could compromise the integrity of the platform.
• Service improvement: Analysing usage patterns to improve platform features, enhance the interface and ensure a better user experience.
• Service communications: Sending important notifications relating to your account, policy changes or any security information you need to be aware of.
• Responsible gaming: Monitoring gaming habits to identify signs of problem gambling and offer appropriate assistance.

4. Data Sharing & Disclosure

Seri33 does not sell your personal data to any third party. However, there are limited situations where we need to share your information with others to ensure our services function properly and remain compliant with the law:

• Trusted service providers: Companies that assist us in operating the platform, such as payment service providers, server hosting providers, and customer support platforms. All such providers are bound by strict confidentiality agreements.
• Legal & regulatory compliance: We will disclose information to government authorities, regulatory bodies, or law enforcement agencies when required by law or a valid court order.
• Fraud prevention: In certain cases, we may share information with other platforms or industry bodies to prevent fraud and protect member safety.
• Business transfers: In the event of a merger, acquisition, or transfer of company assets, your data may be transferred to the new entity — however, you will be notified in advance and the same or better privacy policy will continue to apply.

5. Security & Data Protection

Seri33 continually invests in robust security infrastructure to ensure your personal data remains protected at all times. The security measures we implement include:

• 256-bit SSL Encryption: All data transmitted between your device and our servers is protected by industry-grade 256-bit SSL encryption, ensuring no third party can intercept or read your information.
• Secure password storage: Your password is never stored in plain text. We use strong hashing algorithms to ensure your password cannot be read, even by seri33 staff.
• Internal access controls: Only authorised personnel with a legitimate need may access member personal data, and all access is logged for audit purposes.
• Regular security audits: We conduct regular penetration testing and security audits to identify and address any system vulnerabilities.
• 24/7 Monitoring: Our automated monitoring system operates around the clock to detect unusual activity or unauthorised access attempts.

6. Cookies & Tracking Technologies

Seri33 uses cookies and similar tracking technologies to enhance the user experience on our platform. Cookies are small text files stored on your device when you visit our website. The types of cookies we use are as follows:

• Essential Cookies: These cookies are required for the platform to function properly, including maintaining your login session and remembering your language preference. They cannot be disabled.
• Performance Cookies: Helping us understand how users interact with our platform so we can improve performance and the overall experience.
• Functional Cookies: Allowing the platform to remember your preferences, such as display settings, to deliver a more personalised experience.
• Analytics Cookies: Used to collect aggregated information on usage patterns to help us understand trends and improve our services.

You may manage your cookie preferences through your web browser settings at any time. However, disabling certain cookies may affect platform functionality.

7. Your Rights as a User

Under Malaysia's Personal Data Protection Act 2010, you have certain rights regarding the personal data we hold about you. We fully respect and facilitate the exercise of these rights:

To exercise any of the above rights, please contact our customer support team through the available channels on the platform. We will process your request within 30 business days.

8. Data Retention & Deletion

Seri33 retains your personal data only for as long as necessary for the purposes described in this policy, or as required by Malaysian law. Generally, active account data is retained for the duration your account remains active. Once an account is closed, certain data such as transaction records and KYC documents are retained for the period stipulated by financial and AML regulations — typically seven years — before being securely deleted or anonymised.

Data that is no longer required will be deleted using methods that ensure it cannot be recovered, including the use of certified data erasure software for digital records.

9. Links to Other Sites

The seri33 platform may contain links to third-party websites in certain contexts, such as game providers. Please note that this Privacy Policy applies solely to the seri33 platform. We are not responsible for the privacy practices or content of third-party websites. We encourage you to read the privacy policy of every website you visit.

10. Policy Amendments & Contact Us

Seri33 reserves the right to amend this Privacy Policy at any time to reflect changes in our practices, legal requirements, or technological developments. Any significant amendments will be communicated to registered members via email or in-platform notification at least 14 days before taking effect.

Your continued use of the seri33 platform after any amendment takes effect constitutes your acceptance of the updated policy. The "Updated" date at the top of this document will always reflect the latest version currently in force.

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data, please contact our Data Protection Officer (DPO) through the customer support channels available on the seri33 platform. Our team is available to assist you 24 hours a day, 7 days a week.